Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at info@acreativehart.com.

Shipping

  • Shipping and Delivery?

    A Creative Hart offers FREE STANDARD DELIVERY AUSTRALIA WIDE FOR ORDERS OVER $100. For orders under $100, we offer $9.95 Flat Rate Standard Shipping to anywhere in Australia.
    Please allow 5 working days for us to ship your item. Postage times vary depending on your location. For more information, please read our Shipping Policy.

    All orders will be sent with tracking. You will receive a tracking email from A Creative Hart and Australia Post.

    If you require your order urgently, we can express post it for you. Please select Express Shipping at the checkout or feel free to contact us direct to arrange Express Post. 

  • Can I change my order?

    If you have placed an order and have not yet been sent and approved your artproof, you can contact us to change your order. If you have already approved your artwork chances are it is already in production and you wont be able to change or cancel your order.

    If you have already approved your artwork and are wanting to add to your order, you need to get in touch with us within 8 hours of approval. That way we can check the status of your order first, then make sure your additional decals are posted all together for you.

  • What happens after I order?

    After you have placed your order you will receive an automatically generated email confirming your order.
    Your order has been processed to our Art team who will then see the info you have specified on your order and prepare some artwork for your review.
    Once you have reviewed the artwork proof sent to you and approved, your order will be sent into production.
    If you would like changes to be made, please let us know. Amendments are unlimited.
    Once production has been completed you will be emailed a notification that your order has been dispatched.

  • How long does it take in production?

    The dispatch time for your order depends on what you have ordered and where you are located.

    Standard products: 1-2 working days
    Personalised Orders: 2-3 working days for items to be dispatched

    Standard delivery is available for shipping throughout Australia. Orders will typically arrive within 5 business days (Monday to Friday, not including holidays)

    All Australian orders are sent via Australia Post. 

  • What if my order arrives damaged?

    Our policy is that if your order arrives broken or damaged we will replace it for you FREE of charge.

    Please send us a direct message if you are not satisfied with your purchase so that we can resolve any problems.

    If for any reason you are not completely satisfied with your purchase we will give you a 14 day money-back guarantee from the time you receive the goods. Buyers are responsible for returned shipping costs. If the item is not returned in the original condition, the buyer is responsible for the loss in value.

    A Creative Hart does not refund postage charges.

    This refund policy does not apply to goods which have been personalised, damaged after delivery, or if any attempt has been made to alter the product.

  • Where are my decals being made ?

    A Creative Hart is located on the NSW Mid North Coast, just 3.5 hour north of Sydney, NSW Australia. We design and print all our orders in-house ensuring exceptional quality control,flexibility with custom order requests and fast turnaround times.

    Still want to know more about A Creative Hart and our Fabric Wall Decals? You'll find the answers you're looking for on our FAQs page.
    ...
    Alternatively feel free to email info@acreativehart.com and we'll be happy to assist you with any questions you have.

About our Decals

  • Our Product - PhotoTex

    PhotoTex – the superhero of printing materials!

    Picture this: a versatile, peel-and-stick wonder that turns ordinary surfaces into vibrant, personalised masterpieces. It's not just a decal, it's magic for your walls, windows, and beyond.

    PhotoTex is like the chameleon of the printing world, adapting to any smooth surface with ease. But here's the best part – it's not just a one-time wonder. PhotoTex is re-positionable.

    Peel it off, stick it on, and watch as your space gets a makeover in seconds. Plus, it leaves no sticky residue behind, so you can change your mind and move your decals.

    Say goodbye to boring walls and hello to the world of A Creative Hart Decals - one stick at a time.

  • How long do the decals last?

    Text

  • Will your decals damage my walls?

    Text Goes here

  • Installation Instructions

    Before you unleash the A Creative Hart Decal magic, let's show your walls some love and prep them for their wonderful transformation.


    Cleaning & Installation

    Use a warm damp sponge or microfibre cloth to clean your wall surface, window or mirror. Allow it to completely dry.

    Make sure all other cleaning solutions are gone. Your decal will repel if there are traces of cream cleansers ( like Jif ) on your wall.


    Choosing your Wall

    Ensure your wall or surface is smooth, dry and clean. If you are placing your decals on a newly painted wall, ensure that your wall surface has been primed prior to painting ( If not your decal could come off ).

    Please note: PhotoTex is not recommended for use on textured surfaces, paints containing teflon, washable paints (see more information below), paint without a base layer of quality primer or paint that is flaking or in need of repair.


    Paints

    PhotoTex is not recommend for application on washable paints manufactured by any brand, or with any name containing Wash and Wear. “Wash and wear” or “washable” paints contain an additive that acts as a repellent to the adhesive. In Australia, these paints are commonly known as “wash and wear” paints. Multiple Australian and international brands stock these “stain resistant”, “washable”, "wipe clean" products.  We advise our consumers to ALWAYS check the paint type used on their walls before purchasing our product.


    Both we, and our customers have found that our smaller decals will adhere to “wash and wear” or washable paints, however we make no guarantees. Due to the heavier weight of wallpaper and large arch decals, we NEVER recommend applying our wallpaper or large arch decals to washable paints. 


    Important consideration: Renters should be especially cautious and note the points above, given that they may not have prepared and painted the walls themselves.