Shipping and Handling

A Creative Hart is very proud to offer FREE DELIVERY AUSTRALIA WIDE FOR ORDERS OVER $100.

For orders below $100, we offer a $9.95 Flat Rate Standard Delivery within Australia. Thats it.

When you order from us, you wont get any extra postage charges at the checkout. We're upfront about it, which means you know exactly what you're getting right from the very start.

A Creative Hart is located on the NSW Mid North Coast, Australia. All orders are sent by registered Australia Post. Tracking is included with every order.

Shipping Costs

AUSTRALIA

  • FREE DELIVERY AUSTRALIA WIDE FOR ORDERS OVER $100.
  • Under $100: $9.95 FLAT RATE STANDARD SHIPPING ( INCL TRACKING ) TO ANYWHERE IN AUSTRALIA
  • EXPRESS POST - $22.50
  • SHIPPING TO NZ - $15
  • REST OF THE WORLD ( A custom shipping quote will need to be determined. Please contact us direct so we can assist you. info@acreativehart.com ) 

Delivery address.

Please ensure your delivery address at the time of placing your order is correct. If you enter an incorrect address, A Creative Hart is not responsible for re-sending the order to the correct address at our own expense.

How long does it take for my order to be dispatched?

Estimates of production times are provided below:

  • Stock Orders: 1-2 Working Days
  • Custom Products: 5 Working Days

Please let us know if you need your order urgently and we will let you know if we can meet your deadline. In 99% of cases the answer is yes.

How long does it take for orders to be delivered once dispatched?

All orders within Australia are sent via Registered Australia Post which includes tracking. We are able to ship to PO Boxes.

Postage times are according to your delivery address is within the Australian metropolitan area. Orders dispatched via standard delivery, can take between 3-5 business days from the shipping notification email.

If your delivery address is not within the Australian metropolitan area, standard orders can take up to 10 business days from the shipping notification email.

International deliveries to metropolitan areas will usually take between 10-20 business days from the shipping notification email.

Please also be aware that international orders may attract a customs duties tax. Please check with your local customs authority for further information prior to placing an order. We take no responsibility in any way for duties and additional charges imposed on your order to be released from customs.

Can I express post?

Yes you can, however you will need to contact us to arrange Express Post. A separate invoice will be emailed to you directly for payment prior to dispatch.

Delivery times once your order has been dispatched depend on delivery location. If your order is urgent please Contact Us and we will make sure if it is possible to have your order to you on time. 

Returns and Refunds

We do not accept refunds or returns for your order, so please choose carefully. If your order has been damaged in transit from us to you, please take a photo of them and send it through to us. We will be happy to offer you a replacement at no extra cost.

If you would like more information, please take a look at our Returns and Refunds policy page.